We are requesting a native integration between Harness and Azure DevOps (ADO) Boards to automatically create work items for pipeline failures. Currently, we attempted to use Harness → ServiceNow integration for incident management, but we faced a major limitation in our operating model: Applications are supported by multiple PODs (teams) ServiceNow requires a single assignment group at ticket creation Harness does not have sufficient context to dynamically determine the correct assignment group This results in: Incorrect incident routing Manual reassignment efforts Increased MTTR and reduced operational efficiency To address this, we are moving toward using ADO Boards for failure tracking, where: Work items can be mapped to area paths / teams Ownership can be aligned more accurately with POD-based support models