User Feedback Capability in Harness
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Fawn Hamster
As part of our efforts to measure Harness IDP (DCP 2.0)’s adoption and improve user experience, I currently send out customer survey via email on a quarterly basis. However, the response rate has been consistently low - likely because users have moved on to other tasks by the time they receive the survey and no longer remember their experience clearly.
To address this problem, I would like to explore the possibility of embedding a feedback loop directly into Harness workflows, ideally presented at the end of a session or workflow (on a monthly basis). This approach would allow us to collect timely and relevant feedback (for various roles configured) while the user’s experience is still fresh, helping us generate actionable insights.
Could you please let me know if such a functionality exists in Harness today? If not, are there any config options (or plug-ins, etc) that would allow us to enable the feedback mechanism?
Thanks for your help!
Neelima
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Fawn Hamster
Thanks for the feedback. The link mentioned in #3 is not working. Can you please take a look at it? - Add a "Submit Feedback" button in the IDP Sidebar so that it's prominent. Docs: https://developer.harness.io/docs/internal-developer-portal/layout-and-appearance/sidenavnear-termWorkflow."
Himanshu Mishra
Hi Neelima,
I appreciate you submitting a detailed request. I think it'll definitely be helpful to embed feedback loops in the product and surface those to platform owners like yourself. However, something native for this is not in the near term product roadmap.
Here are some of the alternatives you can try, especially in IDP Workflows -
- Show the feedback form link in the Workflow outputs. Either as a link or as text, if you want to communicate more to the user. Users will see it when the workflow finishes. Docs: https://developer.harness.io/docs/internal-developer-portal/flows/outputs
- Add an email step at the end of the pipeline triggered by the Workflow to send them an email to the user with "Your Workflow Finished - Submit Feedback". You can add the outputs of the workflow to the email as well.
- Add a "Submit Feedback" button in the IDP Sidebar so that it's prominent. Docs: https://developer.harness.io/docs/internal-developer-portal/layout-and-appearance/sidenavnear-termWorkflow."