ServiceNow Get Step
in progress
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Causal Lobster
As part of creating ServiceNow change requests in a CI/CD pipeline, we've been making several GET API calls to ServiceNow-- to look up existing Releases, CMDB Configuration Items, Change Requests, and Assignment Groups. Currently, we're making manual HTTP requests to the API, but it would be great to have a built-in step that uses our existing ServiceNow connector to allow us to retrieve data from different types of tickets.
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Hazel Raven
WE are trying to pull start and end date from snow change request and find out whether the change request is approved state and it is within deployment window. So we are looking or snow plugin which can allows us to get get state and start date end date and then forward the request for manual approval.
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Canny AI
Merged in a post:
Get details of Change Request in ServiceNow step
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Likely Turtle
We are using the ServiceNow approval step to verify Change requests, but we would also like to be able to get details about the CR. Could the step be enhanced to be able to retrieve data which can then be passed to other stages/steps?
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Likely Turtle
Rohan Gupta The details should include the values of the fields available for the CR. So for example we can check if the State matches a value, but we cannot see the value of the current State in the output if the Approval criteria is rejected
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Skilled Peacock
I can give an example here. We have unique identifiers for our business applications that we'd like to include on the service now approval step to mandate that not only is the change correct but it also contains the application referenced in a pipeline tag
Rohan Gupta
What details are you looking for? We can expose these details as output variables to be used in down stream steps.
Rohan Gupta
long-term
We will add this to our long term roadmap.